Enterprise AI.
Built Into Your
ERP, CRM & Contact Center.
From Strategy to Production — Full-Stack, End-to-End.
GMDS Consulting delivers AI that works inside the platforms your business already runs — Microsoft Dynamics 365, Genesys Cloud, Power Platform, and beyond. We take you from AI readiness assessment through live deployment to ongoing managed AI services.
AI Expertise Centered on
the Platforms That Run Your Business
GMDS specializes in deploying enterprise AI inside the three platforms where it delivers the highest ROI — not as bolt-on experiments, but as deeply integrated, production-grade capabilities.
AI-Powered ERP & Finance Operations
We embed intelligent automation directly into Microsoft Dynamics 365 Finance, Supply Chain, and Business Central — turning your ERP from a record-keeping system into a predictive business engine.
manual finance processing time
Intelligent CRM & Sales Automation
We activate AI across the full Dynamics 365 Sales, Customer Service, and Customer Insights stack — transforming how your teams find, win, and retain customers with data that acts, not just reports.
AI-enabled sales workflows
AI Contact Center & Intelligent CX
We implement the full Genesys AI Experience stack — combining predictive routing, real-time agent assist, voice AI bots, and 100% interaction analytics so every customer conversation drives measurable outcomes.
with agentic contact center AI
Full-Stack AI Delivery —
Strategy to Production
We don't hand you a report and disappear. GMDS owns every phase — from assessing your AI readiness through building, deploying, and managing AI in your live environment.
The AI Capabilities
Businesses Are Deploying Now
GMDS implements every one of these — not in isolation, but woven into your existing ERP, CRM, and contact center platforms.
Autonomous AI Agents
AI that doesn't just answer — it acts. Agents that autonomously complete multi-step tasks across your CRM, ERP, and contact center with human escalation only when needed.
Custom Copilot Agents
Build AI agents trained on your business data — embedded in Microsoft Teams, SharePoint, Dynamics 365, and your own apps. No generic responses; answers from your knowledge base.
Conversational Voice AI
AI-powered voice agents that handle Tier-1 call center inquiries end-to-end — appointments, account queries, identity verification — with near-human fluency and sub-600ms latency.
Embedded Predictive Forecasting
Machine learning models wired directly into your ERP and CRM workflows — demand forecasting, churn prediction, lead scoring, and cash flow modeling surfaced where decisions happen.
AI Document Processing
Automated extraction, classification, and routing of invoices, purchase orders, contracts, and forms using AI Builder and Azure Document Intelligence. Eliminates manual data entry at scale.
Retrieval-Augmented Generation
AI that answers questions using your proprietary data — policies, product catalogs, customer histories — not just the internet. Delivered via Azure AI Search + Azure OpenAI.
Copilot for Power BI
Ask your data questions in plain English and get instant narrative summaries, anomaly alerts, and auto-generated reports. No SQL. No waiting for the data team.
Responsible AI Frameworks
Enterprise AI governance: audit trails, bias detection, prompt guardrails, PII redaction, and compliance controls for HIPAA, SOC 2, and GDPR-adjacent environments.
AI Deployed On
Platforms You Already Own
No rip-and-replace. We activate AI inside the enterprise platforms already running your business — maximizing your existing investment while compounding its value.
What AI Looks Like
In Your Business
These aren't hypotheticals. These are the specific AI outcomes GMDS delivers inside ERP, CRM, and contact center environments across every industry.
Predict Which Leads Will Close
AI scoring models in Dynamics 365 Sales rank every open opportunity by close probability, flagging which deals need attention and which are ready to accelerate — surfaced automatically in the rep's daily workflow.
velocity reported
Resolve Calls Before an Agent Picks Up
Genesys Voice AI bots handle Tier-1 inquiry volume — account status, appointment scheduling, order tracking, password resets — autonomously, 24/7, with seamless escalation to a human when needed.
resolved by AI
Never Overstock or Stockout Again
AI demand forecasting in D365 Supply Chain analyzes historical sales, supplier lead times, seasonal patterns, and external signals to recommend optimal inventory levels before a problem occurs.
inventory carrying cost
Process 10,000 Invoices Without Touching One
AI Builder in Power Platform extracts, classifies, and routes invoices, purchase orders, and contracts directly into your ERP — with exception handling and audit trail built in.
manual processing time
Surface the Right Answer Mid-Call
Genesys Agent Assist listens to live conversations and surfaces the right knowledge article, script, or next-best-action in real time — so agents always have the answer, even on their first day.
first-contact resolution
Close the Books 5 Days Faster
AI anomaly detection in D365 Finance flags reconciliation issues, duplicate postings, and compliance exceptions before month-end — compressing financial close cycles and reducing audit risk.
financial close time
Is Your Business
Ready for Enterprise AI?
Most businesses are closer than they think — and further than they realize in the areas that matter most. Our free AI Readiness Assessment takes 30 minutes and delivers a scored report across five dimensions:
✦ Top 3 highest-ROI AI use cases for your business
✦ Platform-specific deployment recommendations
✦ 12-month AI roadmap outline
✦ No obligation. No sales pressure. Just clarity.
AI Questions,
Straight Answers
We already have Dynamics 365 and Genesys — do we need to buy new AI platforms? ↓
No. That's exactly the GMDS advantage. Microsoft Copilot and Genesys AI Experience are native capabilities within platforms you already license. In most cases, activating AI is a matter of enabling the right licenses, configuring the features correctly, and training your team — not buying an entirely new system. We assess what you have and maximize it before recommending anything new.
What's the difference between Microsoft Copilot and a custom Copilot Studio agent? ↓
Microsoft Copilot (built into M365 and D365) uses Microsoft's general AI models to assist with tasks like summarizing emails, drafting responses, and generating reports. A Copilot Studio agent is a custom-built AI assistant trained on your specific business data — your product catalog, your policies, your customer history. We build both, but custom agents typically deliver 3–5x higher ROI for organizations with unique processes or proprietary knowledge bases.
How long does a typical AI implementation take? ↓
It depends on scope. A Microsoft Copilot activation for an existing D365 tenant can go live in 2–4 weeks. A full Genesys AI Experience deployment with custom Voice AI bots and Agent Assist takes 8–16 weeks. An end-to-end AI program covering ERP, CRM, and contact center — including data preparation, governance, and training — typically runs 4–9 months across phased sprints. We always start with a quick win to show ROI within the first 30 days.
Is our data safe when we use AI tools like Copilot or Azure OpenAI? ↓
Yes — when configured correctly. Microsoft's enterprise AI services (Copilot, Azure OpenAI) operate within your tenant boundary and do not use your data to train Microsoft's foundation models. GMDS always implements a Responsible AI governance framework including data access controls, PII redaction, audit logging, and prompt guardrails as part of every AI deployment — not as an add-on.
We're not a tech company — can we really benefit from enterprise AI? ↓
Absolutely — and you may benefit more than tech companies do. The highest AI ROI typically comes from industries with high manual process volume: manufacturing, healthcare, financial services, logistics, and professional services. If your team spends significant time on data entry, reporting, customer calls, or document processing, AI will deliver measurable returns. Our AI Readiness Assessment quantifies exactly where and how much.
What does ongoing Managed AI Services actually include? ↓
AI models degrade over time as data patterns shift — this is called model drift. Our Managed AI Services include monthly performance monitoring, drift detection and retraining triggers, prompt engineering updates, new feature rollouts as platforms release them, a quarterly AI strategy review, and a dedicated AI success manager. Think of it as a retainer that keeps your AI investment compounding rather than decaying.
Your Competitors Are
Deploying AI Right Now.
Every month of delay is measurable ground lost. Start with a free 30-minute call.
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